Global Head of L&D, Pest Control Partnership
With more than 15 years in learning and development, Emma Heaps is passionate about making learning practical, memorable, and fun. She believes the best learning happens through doing, creating engaging experiences that build confidence and capability. As Group Head of Learning and Development at Pest Control Partnership (PCP), Emma is building the foundations of a learning academy that supports a values-led culture across a growing business. Her focus is on providing learning in the flow of work, making development easy to access, relevant to everyday challenges, and immediately useful for colleagues at every level.
Emma is presenting at the World of Learning Conference 2026
Designing learning ecosystems – Learning in the flow of work
Tuesday 6 October, 15:15 – 15:55, Conference Room B